Refund Policy

1. The founding-member 30-day delivery guarantee

If you purchase a founding-member seat and FusionLLM AI is not live and usable for you within 30 days of your purchase, you are entitled to a full refund of your founding seat payment.

To claim it, open a ticket on the Support page with the subject "Founding delivery guarantee" and the email on your account. We process qualifying refunds within 7 business days to your original payment method.

This guarantee is specific to the founding-member presale. It is the only refund we offer, and it is tied to product delivery — not general satisfaction.

2. No general money-back guarantee

Outside the founding-member delivery guarantee above, FusionLLM AI does not offer a satisfaction-based money-back guarantee.

Subscriptions are billed in advance and are non-refundable. You can cancel at any time to stop future charges, and your plan remains active until the end of the current billing cycle.

3. Credits and top-ups

Purchased credit top-ups are non-refundable once applied to your account, and unused credits do not carry cash value.

4. How to request

For the founding delivery guarantee, use the in-app Support page. For billing disputes, contact us via Support and we'll route it through Stripe where appropriate.